100% Shade Satisfaction Guaranteed
Purchase with confidence at black|Up Cosmetics. Customer satisfaction is of the utmost importance to us at black|Up Cosmetics. If for any reason you are dissatisfied with the shade of a product that you have purchased, you may return the product for a full refund. In addition, our team of makeup artists can provide you with a personalized recommendation to help you select the shade that is right for you. Please review our return policy for more information.
Once your order is submitted, you will receive an email confirmation that your order was received and is currently being processed. Please keep a copy of this page for your records, as it contains your order number.
If an order confirmation does not arrive within 24 hours of submission, please contact us by email. Once your order has been processed and is sent out for shipment, you will receive a separate shipping confirmation email.
If you have an account with us, you may check the status of your order by logging into your account and viewing your order history.
If you do not have an account, please contact us by email. Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. You may use this number to track your package on the carrier's website.
Occasionally, a product may be temporarily unavailable. If you wish to be notified that the product is back in stock, visit the product page and click on 'Notify me' in order to be notified by email when the product becomes available.
VeriSign SSL encryption: black|Up Cosmetics understands how important security is when shopping online. We use Secure Socket Layer (SSL), the most advanced consumer online security technique to date.
payment methods and terms
www.blackupcosmetics.com only accepts payments by credit and debit cards - Visa, Mastercard and American Express. A promotional code can be used during the checkout process. For your security, your billing name and address must match that of the credit or debit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Sales tax will be charged on orders being shipped to the states of New York and Ohio. For orders shipping to all other states, sales tax will not be charged.
maximum purchase policy
We regret that we must limit orders to no more than 6 units of any single item. In addition, the total amount of the order should not exceed $600 for security reasons.
order modification or cancellation
If you would like to modify or cancel an order once it has been placed on our website, please contact customer service by email or by phone at 212-255-5224 in order to modify or cancel your order as soon as possible.
As orders are normally processed and shipped within 24 hours, we cannot guarantee that your request can be accommodated. If your order has already been shipped, you will need to follow our return/exchange procedures. For details on returning an order, please refer to the Return policy section. Please allow three weeks for reimbursement.
black|Up Cosmetics orders are shipped and delivered by Fedex on business days Monday through Friday, excluding major US holidays. We do not deliver to P.O. boxes. Standard Shipping is available:
|Delivery Option||Delivery Cost||Delivery Time|
FREE ($75+ orders)
|3 - 7 business days|
After your order is placed, you will receive an order confirmation email. As soon as your package ships, you will receive a shipping confirmation email.
As a reminder, orders are shipped and delivered Monday through Friday, excluding major US holidays.
Only customers with both U.S. billing and shipping addresses may purchase black|Up Cosmetics products online at www.blackupcosmetics.com. To locate stores outside the U.S., please visit our international site at www.blackup.com.
As satisfying our customers is our top priority, black|Up Cosmetics accepts returns. You have 14 days from the date of delivery to return all or part of your order.
We recommend that you send your return using a carrier such as FedEx or UPS for order tracking and guaranteed delivery to our warehouse. In addition, returns may also be issued in the event that you are dissatisfied with a product's shade. Such returns are evaluated on a case-by-case basis. Please allow three weeks for reimbursement from the date we received your package. Please send unwanted product in its original packaging with shipping invoice and reason for return to the following address:
3900 Aero Dr.
Mason, Ohio 45040
Please indicate the PO or Order #
We regret that we cannot reimburse shipping fees incurred when returning your order. Please allow three weeks for reimbursement from the date your return is received in our warehouse. Please note that we can only accept returns for products purchased on our website at www.blackupcosmetics.com. If you have questions about returns, please contact our customer service by email.
100% Shade Satisfaction Guaranteed
Purchase with confidence at black|Up Cosmetics. Customer satisfaction is of the utmost importance to us at black|Up Cosmetics. If for any reason you are dissatisfied with the shade of a product that you have purchased, you may return the product for a full refund. In addition, our team of makeup artists can provide you with a personalized recommendation to help you select the shade that is right for you. For more information, please review our return policy or contact our customer service by email.
If your package was damaged during shipment by the carrier, save the box and merchandise and notify us by email immediately. Please include your order number for faster service.
black|Up Cosmetics does not allow exchanges through its website. However, you may return your order for a refund and place a new one on www.blackupcosmetics.com. For details on returning an order, please refer to the Return policy section. For more information, please contact us by email.
privacy & security
Please refer to thefor more information.
creating my account
During checkout you will be prompted to create an account by providing a user ID and a password. Your email address is your user ID. You will then be able to manage your account and take advantage of great benefits. You can also create an account before checking out by clicking on My Account on the homepage.
Creating an account enables you to get multiple benefits, including the following:
- easy checkout : Save your billing and shipping information for faster checkout
- order History: Access information regarding your order, track your orders and view past orders
- special offers for members only
managing my account
It is easy to change your account information online at any time. Simply click on my account. If you have forgotten your password, please refer to the section forgot/change your password. Below are the different sections you will find in your account that you can review and/or update anytime:
- account overview: main information about your account
- personal information: name, email address and password
- address book: billing address and shipping address
- order history: orders placed on blackupcosmetics.com
- newsletter subscription: manage your newsletter subscription preferences
Your user ID is the email address associated with the account. Please be sure to update your email address to ensure delivery of any newsletters or correspondence regarding orders placed at blackupcosmetics.com.
forgot/ change your password
If you have forgotten your password, please click on forgot your password. If you want to change your password, please access the personal information section in your account.
sign up for the black|Up Cosmetics' newsletter
If you have an account with us, you can sign up for our newsletter in the newsletter subscription section in your account. If you do not have an account with us, please click here and sign up.
If you no longer wish to receive our newsletter, please contact the customer service by email. You can also manage your newsletter subscription preferences in the newsletter subscription section in your account.
For questions regarding online orders, requests or inquiries, please contact our customer service by email. Please have your order number ready, and include your full name, contact information, and order number on all correspondence.
comments and suggestions
Your comments and suggestions are valuable to us. To help us better serve you, please give us your thoughts regarding your experience with black|Up Cosmetics by email. We would love to hear from you!
It appears that someone unknown is trying to proceed for a black|Up Cosmetics’ models casting in the US. black|Up Cosmetics is not making any models casting right now in the US. This is a scam. Please do not register to the models casting or take part in anything related to this.
black|Up Cosmetics declines any responsabilites based on such a false behavior. Please contact directly our Customer Service at email@example.com had you any questions. Thank you.
The black|Up Cosmetics Team
Makeup Artist Program
As a Makeup Artist Brand, black|Up Cosmetics’ values Makeup Artists' work and wants them to use the best products for women of color.
By being part of our Makeup Artist Program, you will receive an exclusive 40% discount for professional Makeup Artists and 25% discount for Students and Beauticians on black|Up Cosmetics products purchased on this website.
For information on this Makeup Artist Program and the application process, please contact us by email.